Terms and Conditions
AlveaCare d.o.o.
Tugonica 138A, 49246 Marija Bistrica, Croatia
Registered with the Commercial Court in Zlatar, registration no. (MBS):
081697506 OIB: 76867652748 | EU VAT: HR76867652748 | Company no. (MB): 06242561 Email: info@alveacare.hr
1. General Provisions
1.1 These Terms and Conditions govern the use of the AlveaCare d.o.o. (the "Company") website and the Webshop service.
1.2 A "User" is any person who accesses the website. A "Customer" is any legally competent natural or legal person who makes a purchase through the Webshop. The Company sells and delivers products to consumers and customers within the European Union.
1.3 By accessing and using the website, the Customer accepts these Terms and Conditions.
1.4 Nothing in these Terms and Conditions excludes or limits the rights a consumer has under the mandatory laws of the Republic of Croatia and the European Union. In case of conflict, mandatory law prevails over these Terms.
2. Limitations of Use and Liability
2.1 The User agrees not to use the website contrary to law, and not to upload or distribute harmful, unlawful, or rights-infringing content, including malicious software.
2.2 The Company is not liable for damage arising from misuse of the website, from the website being unavailable for technical reasons, or from interruption of the internet connection, except for liability that cannot be excluded under mandatory law.
2.3 The website may contain links to third-party sites over which the Company has no control and for whose content it is not responsible.
2.4 The Company reserves the right to change or remove website content and to change product prices, without prior notice.
3. Intellectual Property
3.1 All website content is the property of the Company or its licensors. The User is granted a limited, non-exclusive, and revocable licence to view the content for personal purposes.
3.2 The content may not be reproduced, distributed, modified, or used for commercial purposes without the Company's express written consent.
4. Personal Data Protection
4.1 The Company processes personal data in accordance with the General Data Protection Regulation (Regulation (EU) 2016/679, GDPR) and the Croatian Act on the Implementation of the GDPR.
4.2 Detailed information on what data we collect, the legal basis for processing, how long we keep it, which processors we share it with (for example, the delivery and payment providers), and your rights, is set out in our Privacy Policy.
4.3 As a data subject you have the right of access, rectification, erasure, restriction of processing, data portability, and objection, the right to withdraw consent, and the right to lodge a complaint with the Croatian Personal Data Protection Agency (AZOP).
5. Use of the Webshop Service
5.1 The Webshop is available to persons who are of legal age and legally competent.
5.2 Orders are placed electronically. By adding products to the cart and confirming the order, the Customer completes the process. The Customer receives a confirmation of the received order at the email address provided.
5.3 If the Company cannot deliver an ordered product, it will contact the Customer and offer either a cancellation or a replacement product.
5.4 The Customer is required to provide accurate and complete information when ordering.
6. Prices, Conclusion of Contract, and Delivery
6.1 Prices are stated in euros (EUR) and include VAT. Prices are subject to change up to the moment the purchase is confirmed.
6.2 The sales contract is concluded at the moment payment is received.
6.3 Delivery cost is not included in the product price. Delivery charges and free-shipping thresholds are shown at checkout and listed on the Shipping Policy page.
7. Payment
7.1 Payment is possible by credit and debit card, supported methods are visible in the footer, and via Google Pay. The Company bears the card authorisation handling fees.
7.2 The purchase proceeds only after successful authorisation. If authorisation fails, the process is interrupted.
8. Delivery
For delivery information, see Shipping Policy page.
9. Returns and Right of Withdrawal
For information on returns and the right of withdrawal, see the Returns & Refunds page.
10. Liability for Material Defects
10.1 Liability for material defects in products is governed by the Consumer Protection Act (NN 19/22) and the provisions of the Obligations Act on liability for material defects.
10.2 As the seller, the Company is liable for a material defect that existed at the time the risk passed to the consumer and that becomes apparent within two years from that time.
10.3 If a material defect becomes apparent within one year from the time the risk passed to the consumer, it is presumed that the defect existed at that time, unless the Company proves otherwise.
10.4 The consumer exercises their rights arising from a material defect by notifying the Company at info@alveacare.hr.
11. Written Consumer Complaints
11.1 Pursuant to Article 10 of the Consumer Protection Act (NN 19/22), a consumer may submit a written complaint by post to: AlveaCare d.o.o., Tugonica 138A, 49246 Marija Bistrica, Croatia, or by email to: info@alveacare.hr.
11.2 We will confirm receipt of the complaint without undue delay and provide a written response no later than 15 days from the date the complaint is received.
12. Final Provisions
12.1 The Electronic Commerce Act and other applicable regulations apply to the use of the Webshop.
12.2 The Company may amend these Terms and Conditions. The Terms in force at the time an order is confirmed apply to that order.
12.3 Disputes fall under the jurisdiction of the court that has subject-matter and territorial jurisdiction under the law. This does not affect a consumer's rights under mandatory law, including the right to bring proceedings before the court of their place of residence. For cross-border disputes, a consumer may contact the European Consumer Centre.